Introduction of a quality management system in the public administration of the Republic of Croatia

Beneficiary: Ministry of Justice and Public Administration

Partner: National School for Public Administration

The Common Assessment Framework (CAF) is a formalized system that documents the processes, procedures and responsibilities for achieving quality policies and objectives. Furthermore, it aims to improve and optimize processes, reduce costs, better manage human resources and continuously increase the efficiency of public administration bodies.

The general goal of the project is to increase the efficiency of public administration by optimizing and standardizing business processes and introducing a quality management system in public administration. Activities envisaged for this purpose include developing quality assurance mechanisms and tools that will align the scope and quality of services provided by public administration with the real needs of users, building an IT system ( to support quality management in public administration, and developing competencies of public administration employees for quality management.

Total project value: 40,524,202.55 HRK (5,378,485.97 EUR)
Grant: 40,524,202.55 HRK (5,378,485.97 EUR)
Grant Agreement date: 20 February 2018
Implementation period: 20/02/2018 – 20/06/2023
Contact: Mr Tomislav Mičetić,

Registration of public administration bodies for participation in the project at:  

The project is co-financed by the European Union under the European Social Fund.
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